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Small Business Technology Made Simple |
Frequently Asked Questions
Hardware Questions:
What type of computer do I need?Any computer running Windows™ XP or Windows 2000. We do not recommend the Media Edition of XP. We are also currently experimenting with running Windows on a Mac computer, we will post the results of that soon.
What other equipment do I need?You will need a standard printer for reports. Any low cost inkjet or laser printer is fine. And you should include a cash drawer to ring up sales. Optional parts would include a receipt printer, a bar code scanner, a touch-screen monitor, a credit card mag-stripe reader, and a pole display.
How does the touch screen work?The touch screen is a computer monitor with additional technology built in. The additional technology works just like a mouse. When you touch the screen, an invisible overlay senses where you touch and “clicks” the mouse at that location. To make good use of a touch screen monitor, you need a program that is designed to take advantage of it. The Salon Organizer program is designed for touch screen use.
Do you sell that equipment?Yes, including the computer. See our Hardware Page.
How does the program work if I don’t have a touch screen or a bar-code scanner?Without a touch screen, you can control our program very easily with the keyboard. You can also use a mouse, but you will find our program is very easy to follow just using the keyboard. Without a bar-code scanner, you just need to type in a number to ring up a product. You can use the original barcode numbers, or you can use your own stock numbers (short, 1 to 5 digits, that are quick to type) that you create when you manage your inventory list.
Back to MenuSalon Organizer Questions:
How do I setup Salon Organizer?Our technical support staff will guide you through everything over the phone. We will even help you figure out how to plug it in & turn it on, if you like. Just call our Support number, 800-814-5895.
Can I get my reports at home or at another office?Yes, using our On-Line Organizer. The Salon Organizer can send information to the Internet where you can log in at any time to see sales and employee information.
Can I create reminder cards or thank you cards with the program?Yes, the customer database allows you to print mailing labels, and even has a simple newsletter form that you use to keep your customers informed.
Can I create my own coupons?Yes, if you use the optional receipt printer. Each receipt can have a coupon offer printed at the bottom to encourage your customer to come back. You can have multiple types of offers that print on different days or time of day, and the offers can be different for new or repeat customers.
Can I process credit cards?Yes, Salon Organizer can process both credit cards and Gift Cards.
Back to MenuLocal Service Questions (San Diego County):
How do I get everything set up and installed?Purchase a package that includes our Total Service Plan. We will bring the system out to your location, install it, configure it, and teach you and your staff how to use it.
How can your prices be more than $1000 less than other complete systems?First, the Retail Plus Program is the most cost effective solution out on the market. Second, we have a service contract that provides just the right amount of support at just the right price for small businesses. Service and support contracts for business software can be incredibly expensive. Our long experience working with businesses this size has shown us that small business owners are far too busy to spend too much time in training classes, and will demand our support services for specific needs at specific times. We have found that we can offer unlimited telephone support at a very reasonable price to small businesses because their time is just as valuable as ours.
How quickly can I get started?We can deliver a system in 1 to 3 business days. We can set you up with the most basic cash register functions during the one hour on-site training. While we will take care of all the stressful details, you will still have some work to do getting your inventory entered into the system. If you have information from another computer system, we can usually load it into your new system for a small additional charge.
What if I need additional training?With our Total Support Plan, you can schedule training at our office anytime. Learning a complete computer system with an accounting package is much easier with several short training sessions spread over time. You don’t need to learn every trick the first week, with our Total Service Plan you can learn as the need arises.
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